It’s As Easy As “Yes, We Can Take it Back

Patti-KomaraI had a broken soap dispenser in my bathroom. It matched all the other accessories such as the Kleenex box, the cup, the toothbrush holder, etc. I took it into Bed, Bath, & Beyond and asked if they still carried that line. I wasn’t expecting them to replace it. It had been over 18 months since I bought it. I probably had the receipt–I didn’t bother even looking for it. The price tag was on the bottom of the dispenser. I just wanted to buy another one. Not only did the girl at the desk show me where it was, there was another employee who looked for it with me and then another lady who looked it up in the computer. They couldn’t have been nicer. It had been discontinued, but I found a suitable replacement. At the cash register it was no problem. Even that employee knew what to do and gladly exchanged it for me. I have thought about that incident many times since it happened. I have told people and know that I will always do my business with them for anything I need that they sell.
     Here’s the question? Do we empower our front desk to make exchanges, give refunds, (which they said they would have done if I hadn’t found something I liked), give an extra make-up, send a get-well card to a sick student, and all around just do whatever is necessary to make our customers happy? It’s so important! And you just can’t make them happy, you have to THRILL them. Make them say, “wow!”. This incident I had with Bed, Bath, and Beyond will make me happy to go back. Are your families all happy to come to your gym every week? Put pen to paper and brainstorm. What bad experiences could your customers have and how would you fix them? If customers have a problem and you fix it, they are 12 times more likely to do business with you again than if they hadn’t had the bad experience at all. So, look at a complaining parent as a GIANT opportunity to take them from an average customer to a raving fan.

Patti Komara owns Patti’s All-American Gymnastics in Dyer, Indiana since 1969 and has been named “#1 Best of the Region” for Gymnastics Schools by their local newspaper every year since its inception in 1994. Patti has also been a speaker for USA Gymnastics at national conventions every year since 1981 and has also led hundreds of training workshops.

Patti has produced over 80 instructional DVDs and has written books on yearly lesson plans for the internationally known  Tumblebear Gym Program, School-Age Gymnastics, Dancing GymBears,  YogaBears, CheerBears, Gym-N-Learn Educational Preschool, and Swim. All products can be found at tumblebear.com  Patti currently has over 9,000 subscribers to her “Tumblebear Tips” eblasts. You can sign up for it at tumblebear.com

Complacency

Patti-Komara“That’s good enough.” Nothing is changed by a mediocre performance. Complacency saps energy, dulls attitudes, and causes a drain on the brain. The first symptom is satisfaction with things as they are. The second is rejection of things as they might be. “Good enough” stated today is the standard for tomorrow. Complacency makes people fear the unknown, mistrust the untried, and hate the new. Excellence is not a policy decision. It is a mindset, an attitude, a way of thinking and behaving. We create a mindset of excellence in our businesses, our teams, and our homes not merely by demanding excellence or preaching excellence, but by modeling excellence, just as Walt Disney did. How many times have I said in this business we should, “Do as Disney Does”. Once we have created a climate where quality is not just something we do but a feature of who we are as an organization. Then the staff in our gyms will be inspired to go far beyond policy, far beyond duties, and far beyond job descriptions in order to maintain the organization’s reputation for excellence. I use this line a lot in my ads, “Patti’s All-American… committed to excellence since 1969”. How do you get out of the “complacency trap”? You start today by assigning jobs to other people. You can’t do it all yourself. Did you hear me? I have my hands cupped around my mouth yelling at you, “You can’t do it all yourself!” I get calls from so many gym owners who are just tired. They aren’t making any money and they can’t keep going as they are. Start right now and put together an operations manual. List a detailed description of EVERY job you have at your gym and how to do it. Assign them to the right people. I did and you can too!

Patti Komara owns Patti’s All-American Gymnastics in Dyer, Indiana since 1969 and has been named “#1 Best of the Region” for Gymnastics Schools by their local newspaper every year since its inception in 1994. Patti has also been a speaker for USA Gymnastics at national conventions every year since 1981 and has also led hundreds of training workshops.

Patti’s other company,  Tumblebear Connection has produced over 80 instructional DVDs and has written books on yearly lesson plans for the internationally known  Tumblebear Gym Program, School-Age Gymnastics, Dancing GymBears,  YogaBears, CheerBears, Gym-N-Learn Educational Preschool, and Swim. Patti currently has over 9,000 subscribers to her “Tumblebear Tips” eblasts. You can sign up for it at tumblebear.com

New Year – New You

Patti-KomaraPlay a game with me for a minute. Close your eyes and pretend you are falling asleep on January 6, 2027. What will your gym look like? What success have you enjoyed? Where will you live, look like, feel like in 10 years? If there is one thing I’ve learned is that it’s all up to you. You have the power to choose. We don’t have 20-20 hindsight, but in this case we can plan on where we want to be in 2027. You can choose to be successful, thin and fit, happy and rich. Yes, I said rich. Money is not the root of all evil, the love of money is. Money makes life comfortable. I’ve had it and I haven’t had it, and take it from me, it’s better to have it. You’ve heard the definition of insanity—doing the same things over and over and expecting different results. If you don’t want the next 10 years to be like the last, then now is the time to do something differently. Humans are unique. We are the only species who can completely change the course of our lives. Deer can’t do it, cows can’t, and tigers can’t. If a goose wanted to fly west instead of south for the winter, it couldn’t. All other animals besides humans are directed entirely by impulse written into their genetic code. As a human, if you don’t like the story of your life thus far, you can rip up the script and write a completely new one. Everyone who has achieved great success in their life has done it by drawing a line in the sand and saying, “Enough–today I change. This is going to be a turning point in my life”. My challenge to you is this—now is your turning point.  What you have accomplished so far is only a fraction of what’s truly possible for you. You are far more powerful, capable, and gifted than you allow yourself to be. The only thing separating you from your grandest vision of your life is courage. Muster the courage to declare that right now, this year is your turning point. It takes a plan, hard work, and a passion that you believe in. What can you do now to make this new year and this new decade successful?  Set your goals now. Winners make goals, losers make excuses. I make resolutions and goals every January. I do it in these areas; professional, spiritual, family, friends, nutrition, and fitness. Do it today. Don’t go to bed tonight until you have written out what you want this next year and what you want the next decade to look like. Be specific to the date it will be accomplished, in exact amounts of money you want to make, and how you intend to get there. You can’t hit a target you don’t have, so set those targets today and make this your turning point right now!

Patti Komara owns Patti’s All-American Gymnastics in Dyer, Indiana since 1969 and has been named “#1 Best of the Region” for Gymnastics Schools by their local newspaper every year since its inception in 1994. Patti has also been a speaker for USA Gymnastics at national conventions every year since 1981 and has also led hundreds of training workshops.

Patti’s other company,  Tumblebear Connection has produced over 80 instructional DVDs and has written books on yearly lesson plans for the internationally known  Tumblebear Gym Program, School-Age Gymnastics, Dancing GymBears,  YogaBears, CheerBears, Gym-N-Learn Educational Preschool, and Swim. Patti currently has over 9,000 subscribers to her “Tumblebear Tips” eblasts. You can sign up for it at tumblebear.com

5 Things Successful People Do to Start Their Day

Patti-Komara

Water, movement, and protein are the keys. When you wake up in the morning and finish brushing your teeth, drink 12-16 ounces of water. That will get you on your way to those eight glasses of water we all try to achieve. I know there is controversy with drinking the exact 64 ounces, but we all know hydration is important. Then stretch overhead, do some squats, push-ups, yoga stretches, etc. Just move. The body will wake up and thank you for it. Be sure and get some protein in your first meal. It helps with repair, strength, and focus for the day. By starting like this you activate your body’s autoresponders and get you off to a healthy, fit start. The next thing is to reflect on gratitude. Keep a journal and write down daily one thing you truly have to be thankful for. By starting your day feeling humbled and grateful, it puts you in a state of calm and peace. Any mind, body, spirit routine is perfect to start your day. You should do what so many CEOs and highly successful people do…write down just one thing that you will accomplish that day. You WILL NOT let the sun set until you have laser focused on this one item to do no matter what. So many of us get in the gym and we are pulled in so many directions. Don’t start on anything else until you do that one most important thing you are going to focus on. Select the one thing that will propel your business forward the most. Pick it and stick to it… complete that daily goal. 

Patti Komara owns Patti’s All-American Gymnastics in Dyer, Indiana since 1969 and has been named “#1 Best of the Region” for Gymnastics Schools by their local newspaper every year since its inception in 1994. Patti has also been a speaker for USA Gymnastics at national conventions every year since 1981 and has also led hundreds of training workshops.

Patti’s other company,  Tumblebear Connection has produced over 80 instructional DVDs and has written books on yearly lesson plans for the internationally known  Tumblebear Gym Program, School-Age Gymnastics, Dancing GymBears,  YogaBears, CheerBears, Gym-N-Learn Educational Preschool, and Swim. Patti currently has over 8000 subscribers to her “In the Loop” quarterly E-Newsletter. You can sign up for it at tumblebear.com

You Don’t Know What You Don’t Know

Patti-KomaraEveryone has 86,400 seconds in a day. How do you spend yours? Half of Americans claim since high school they have never read another book. Education is everything. It’s like the lumberjack who doesn’t stop to sharpen his ax. It takes him a long time to cut that tree down. If he would stop and sharpen his ax, he could finish in half the time. When we’re so busy in our gyms that we don’t stop to learn more, it WILL take you longer to reach your monetary goals, because you don’t know what you don’t know. You say you don’t have time to watch DVDs and read books. If you don’t, the only way you will reach your goals and grow is by experience. Every single gym owner I know wishes they would have gone to Boot Camp sooner, attended Brain Trust earlier, started attending annual national USA Gymnastics congress sooner, started buying my educational products sooner. Don’t let this be YOU! We all know we must surround ourselves with smarter, experienced employees. Well, if you’re the smartest one in the group, you need a new group. You need to hire employees who love education and want to learn and improve. You owe it to them and to your company to help them with that education. An oak tree seed in a five gallon bucket will never grow to its potential, the bucket is holding it back. What is holding you back? You’re destined for great things. You can be so much more than you are. Your gym can be more successful. Start taking the steps you know you need to take to reach the goals you’ve set. Haven’t set any goals lately? You can’t hit a target you don’t have. Grab some paper right now (no…I mean now…I’ll wait) and write down five things you want to change in your business life in 2017. Make your goals specific, reachable, and show them to others. That will make you accountable to reach them. The average American is in their car 300 hours per year. Listen to motivational CDs. Learn new things—I dare you to grow! It’s up to you!

Patti Komara owns Patti’s All-American Gymnastics in Dyer, Indiana since 1969 and has been named “#1 Best of the Region” for Gymnastics Schools by their local newspaper every year since its inception in 1994. Patti has also been a speaker for USA Gymnastics at national conventions every year since 1981 and has also led hundreds of training workshops.

Patti’s other company,  Tumblebear Connection has produced over 80 instructional DVDs and has written books on yearly lesson plans for the internationally known  Tumblebear Gym Program, School-Age Gymnastics, Dancing GymBears,  YogaBears, CheerBears, Gym-N-Learn Educational Preschool, and Swim. Patti currently has over 8000 subscribers to her “In the Loop Monthly E-Newsletter”. You can sign up for it at tumblebear.com

Are You the CEO? Chief Emotional Officer

Patti-KomaraThe critical factors determining the vigor and future of your company is the enthusiasm and emotional state of your staff. The upcoming holidays can trigger more stress and heightened emotions. You ARE the CEO: the Chief Emotional Officer. If you are the department leader or manager of school-age, preschool, or the head coach of the team program, you set the pace. Darren Hardy, author, keynote speaker, and advisor, recommends using the ideas below to help you and your staff stay on track and in check.
#1—Identify  the CURRENT emotional state of your staff. Listen to the conversations they have. Are they more focused on complaints and why something can’t be done or what’s wrong… or is their conversation hopeful, inspired, excited, supportive, encouraging of others, and ambitious? Rate your staff on the current emotional state on a scale of 1 to 10.
#2—Redirect.
Redirect the conversation by asking great questions. “Managers try to find answers, but leaders ask great questions.” Redirect the conversation through a series of questions and then LISTEN. Put more directly, the more you listen the higher up in the organization you will go. The words listen and silent have the same letters. (I love that) That’s key–really listen.
#3—Be the example. Understand the “ripple effect” in your company and be mindful of your actions. You are the emotional thermostat for the group you lead. So write down how you want your staff to be–positive, excited, inspired, courageous, hopeful, confident? Whatever—make your list. Then rate yourself on each emotion. You might discover WHY your team feels the way they do… they have been mirroring, responding, or reacting to your attitude. Imagine for a moment if your staff possessed all the emotions you wrote down… think how unstoppable you’d all be!

Patti Komara owns Patti’s All-American Gymnastics in Dyer, Indiana since 1969 and has been named “#1 Best of the Region” for Gymnastics Schools by their local newspaper every year since its inception in 1994. Patti has also been a speaker for USA Gymnastics at national conventions every year since 1981 and has also led hundreds of training workshops.

Patti’s other company,  Tumblebear Connection has produced over 80 instructional DVDs and has written books on yearly lesson plans for the internationally known  Tumblebear Gym Program, School-Age Gymnastics, Dancing GymBears,  YogaBears, CheerBears, Gym-N-Learn Educational Preschool, and Swim. Patti currently has over 8000 subscribers to her “In the Loop Monthly E-Newsletter”. You can sign up for it at tumblebear.com

Yours to Choose-Make More Money

Patti-KomaraI read this from Ralph Marston and had to share it with you. This speaks volumes to all of us who procrastinate when we know we should take action. If you’re not making the kind of money YOU want, then do something new. You know the definition of insanity… “Doing the same thing over and over and expecting different results.” Now is the time to start that new program or fire that lazy employee and get someone who will do the job. Read and absorb…

“Achievement doesn’t care about what credentials you have or don’t have. It doesn’t care about your physical appearance or what groups you belong to.
Achievement doesn’t care how many times you’ve failed in the past. It doesn’t care about mistakes you’ve made.
Achievement doesn’t care that you’ve said you’re going to do it a dozen, hundred, or a thousand times in the past and then failed each time to do so. Achievement is yours to have right now if you choose to work for it right now. The past is over and doesn’t play a role in what you can do next. Your present situation does not have the power to hold you back unless you allow it.
Achievement is yours when you make the commitment to create it. Achievement is yours when you choose to set a truly meaningful and compelling goal in front of yourself and then do the work to reach it.
Achievement is yours to choose, no matter what. Choose achievement now, and get busy adding real richness to life.”

What do you want to achieve? It’s your choice.

Patti Komara owns Patti’s All-American Gymnastics in Dyer, Indiana since 1969 and has been named “#1 Best of the Region” for Gymnastics Schools by their local newspaper every year since its inception in 1994. Patti has also been a speaker for USA Gymnastics at national conventions every year since 1981 and has also led hundreds of training workshops.

Patti’s other company,  Tumblebear Connection has produced over 80 instructional DVDs and has written books on yearly lesson plans for the internationally known  Tumblebear Gym Program, School-Age Gymnastics, Dancing GymBears,  YogaBears, CheerBears, Gym-N-Learn Educational Preschool, and Swim. Patti currently has over 8000 subscribers to her “In the Loop Monthly E-Newsletter”. You can sign up for it at tumblebear.com